Your health facility
The DRN Service Desk (133 272)
All of the sign-in information is cAsE sEnSiTiVe. So it may
be that your CAPS LOCK key is set incorrectly.
If you still can't sign in we may be experiencing technical
problems so please try again later. If you've done this and
still cannot sign-in contact us at the practice and we will
investigate further.
There is an option to change your password on the main 'myAccess' page once you have logged in.
Your surgery will be able to reset your password, please contact them directly.
You need to enable cookies to use this system. We keep track of your user session using cookies, so your browser must accept them for the system to work correctly. We don't keep any information about you with these cookies, in fact we send a fresh one every time you return.
Yes. You can use our online service from any computer. You don't need to re-register. Just be sure to sign-out when you have finished using the service!
The security questions are fixed by the system and can't be changed. Please do remember or make a note of your security question and answer and keep it in a safe place. The website will never ask you for the question or answer, but your practice may use it in certain circumstances - for example as an additional check on your identity when you contact them by phone about JeHDI Access.
If your practice does not offer nurse appointments via JeHDI Access you will not be able to book one, and will have to contact the practice in the usual way. Many practices don't offer nurse appointments because unlike most doctors, nurses book very different amounts of time for different procedures. Practices may be concerned that patients would book into the wrong appointment slot.
The maximum number of appointments that you can hold and still book is set by your practice. This is mostly done to make it fair for everyone and avoid abuse of the service. Some people have found that if they have a regular nurse appointment it prevents them from booking more appointments through JeHDI Access. In this case ask your doctor or receptionist to consider increasing the limit (the same limit applies to every patient).
Sometimes you may find that your doctor has no appointments available through EMIS Access for several days. If you need an appointment more urgently please contact your practice directly and explain your needs.
The reason for appointment that you enter when booking appears on the appointment screen of your doctor's computer (remember, the reception staff can also see this!). There is limited space on the doctor's appointment screen.